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Centrica loses 110,000 UK customers in 2018
The British Gas owner has had a rocky start to 2018 as it continued to shed customers in the first four months of the year.
Demand was helped in February and March as the Beast from the East brought bitterly cold weather to the UK.
A slowdown in customer switching also helped the nation’s biggest energy supplier, which lost 1.3 million energy accounts last year.
Britain’s biggest energy supplier revealed that it had lost 110,000 UK domestic customers amidst “high levels of competitive intensity.”
The company is attempting to reduce costs by £200m this year. A significant chunk of this will come from cutting 1,000 jobs and similar efficiencies. In an update delivered ahead of Centrica’s AGM today, Chief Executive Iain Conn said:
“2018 has begun well and overall financial performance in the year to date has been good, despite high competitive intensity in all our markets.”
He continued: “While the outcome of regulations to impose a temporary cap on all default energy tariffs in the UK remains uncertain, we continue to participate actively in the consultation process. Our focus remains on performance delivery and financial discipline and we remain on track to achieve our 2018 Group targets.”
In April, British Gas announced a 5.5% increase in gas and electricity bills. An increase that will take effect at the end of this month.
It blamed rising wholesale energy costs as well as the cost of meeting emissions targets and introducing smart meters.
Other ‘big six’ energy companies announced similar increases including Npower, EDF and Scottish Power.
Energy UK say that rising prices have encouraged record numbers of customers to switch suppliers. 1.3 million customers switched energy supplier in the first three months of the year.
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