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Utility Helpline is a privately-owned, 100% independent business. And we pride ourselves on nurturing long-term customer relationships.
Our teams are never under any pressure to hit targets, inflate margins, or steer customers towards a particular deal.
Instead, the thing that motivates us the most is to deliver a great service, offer unbiased advice, and pass powerful savings through to our customers.
If you know the utilities market, you’ll know that a lot of companies tend to come and go.
Utility Helpline is different.
We’ve been in business since 2006. And, remarkably, almost all of the companies who joined us at the outset are still with us today.
The business has been built on the back of long-term business relationships. Most of our clients find us by word-of-mouth. As well as demonstrating the quality of our service, that’s one of the ways we keep our prices so low.
OK, we’ll own up to it. There’s something a bit unusual about the Utility Helpline team.
They’re weirdly obsessed with the world of utilities. They’re also experts. And straight-talkers. And we pride ourselves on sniffing-out the lowest deals and giving clients relevant recommendations.
We thrive on positive feedback (we’re also straight-talkers so, if anyone is ever unhappy about our service, we want to be the first to hear).
So, we actively encourage customers to give us their feedback and rate the service they’ve received. And, to date, 100% of customers give us a positive rating.
A lot of our business has always come through referrals – from the likes of buying groups, pub companies, accountancy firms, solicitors, property management agents, and more.
So, several years ago, we created a formal business partner channel – enabling our partners to offer a valuable new service to their respective clients.
Through a formal partnership, we can help your clients to benefit from powerful savings and expert advice. It’s great for them, it’s good for us, and it reflects well on you too.
Features of our partnership programme include:
Talk to us about partnership opportunities
Business Electricity
Business Gas
Business Water
Bulk Energy Users